Shipping & Returns
Shipping & Returns
Shipping Policy
We offer complimentary insured shipping on all domestic orders over $500.
All packages are shipped via UPS and are fully insured for their retail value to ensure safe delivery.
Many pieces are ready to ship immediately. However, some jewelry is handmade or made-to-order. Please allow 1–3 weeks for production and delivery. If you need your order sooner, please contact us and we will do our best to accommodate your request.
Shipping Options
| Shipping Method | Cost | Delivery Time |
|---|---|---|
| UPS Ground | Calculated at checkout | 3–5 business days |
| UPS 2nd Day Air | $25 flat rate | 2 business days |
| UPS Overnight | $50 flat rate | Next business day |
All shipments include:
• Full retail value insurance
• Secure packaging
• Adult signature required upon delivery
You will receive tracking information once your order ships.
International Shipping
At this time, orders placed through our website ship within the United States.
For international shipping inquiries, please contact:
Email: triciakirklandjewelry@gmail.com
Phone: (917) 279-3583
We are happy to assist with custom international arrangements.
Store Return Policy
Jewelry purchased in-store may be exchanged within 14 days of purchase, provided the item is in original, unworn condition.
The following items are final sale:
• Custom and special orders
• Cremation and memorial jewelry
• Sale merchandise
Online Return Policy
Jewelry purchased online may be returned within 14 days of delivery for a full refund, or exchanged within 30 days of shipment.
Returned merchandise must be:
• In original, unworn condition
• In original packaging
• Accompanied by proof of purchase
Custom, personalized, cremation, and sale items are final sale.
To initiate a return, please contact:
Email: triciakirklandjewelry@gmail.com
Phone: (917) 279-3583
Return Instructions
For your protection, please:
• Package the item securely in a hard box
• Include your receipt or order information
• Ship using an insured carrier such as UPS or USPS insured mail
Once your return is received, you will be notified by email.
Please allow 3–5 business days for your refund to be processed. Refunds will be issued to the original payment method, less any shipping charges.
Collapsible content
Fine Metals
FINE METALS
Gold, Platinum, and Palladium
While fine metals are durable and resistant to tarnishing, they may attract some buildup from cosmetics, hand washing and sanitizing.
Clean away any dirt and debris by soaking the pieces in warm water with mild dish soap and gently scrub them with a soft toothbrush.
If the metal has lost its lustre you can use a polishing cloth, or bring it to us for a professional clean + polish.
Stones
GEMSTONES
Diamonds, Sapphire, and Rubies
These precious stones are durable and beautiful but the settings do like to trap debris, body oils and cosmetics.
Some rubies have treatments that make them unsuitable for strong detergents and harsh cleaning methods like ultrasonic cleaners. At home these gems can be cleaned using a soft brush with a mild dish soap.
Opals
Avoid soaking or wetting opals as much as possible.
Their softness and high water content make them prone to scratching, chipping and breaking and they can even be damaged by changes in temperature and humidity.
Wear opals gently and occasionally to keep their lustre as long as possible. Clean gently with a soft brush, mild dish soap and lukewarm water.
Emeralds
Most emeralds are oil-treated to fill internal fractures and bring out the best in each stone.
Take extra care to avoid contact with hot water, solvents and petroleum distillates that may remove the treatment and show internal fractures.
Clean gently using a soft brush with a mild dish soap and lukewarm water.
GEMS
Pearls
Pearls benefit from being worn and absorbing the natural oils on your skin. While they benefit from moisture, they should not be submerged in water. When cleaning, gently wipe with a soft cloth before putting them away. They can also be scratched due to their soft surface and should therefore be stored separately from other jewelry.
Cleaning & Storing.
Fine jewelry can be gently washed with warm water and mild soap. Make sure to rinse well. Dry completely with a soft, dry cloth. Avoid chlorine and cleaning agents. While it won’t tarnish, it can minimize its shine.
Some of Our fine pieces are delicate and must be stored properly to avoid tangles, bends or breaks. We suggest storing your pieces in individual pouches, separate from one another, clasped, laid flat or hung.